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Attention! Please contact us as soon as possible if you make a mistake by making your order and you need to change delivery information (wrong shipping address or phone number). You can contact us through the email sales@asunhealth.com . We send within 1-2 working days.
Delivery times:
Delivery time to Poland – 1-2 working days.
Delivery time to Germany, Czech Rep., Slovakia, Lithuania – 2-3 working days.
Delivery time to Austria, Belgium, Estonia, Hungary, Latvia, Luxembourg, The Netherlands, Denmark, France – 2-4 working days.
Delivery time to Bulgaria, Croatia, Greece, Italy, Ireland, Finland, Romania, Slovenia, Sweden, Portugal, Spain– 2-6 working days.
** areas difficult to reach – might take longer (62601, 88001-88005, 91217, 91301–91320, 92001–92420, 93001–93099, 93100–94799, 96027, 96098)
** areas difficult to reach – might take longer in Germany (18565, 25845, 25846, 25847, 25849, 25859, 25863, 25869, 25929–25933, 25938–25942, 25946–25949, 25952–25955, 25961–25970, 25980, 25985, 25986, 25988–25990, 25992–25994, 25996–25999, 26465, 26474, 26486, 26548, 26571, 26579, 26757, 27498, 83256).
areas difficult to reach – might take longer in Denmark – (3700, 3720, 3730, 3740, 3751, 3760, 3770, 3782, 3790, 4592, 5960, 5970, 5985, 6720, 7884, 8305, 8592, 9940, 9950, 9960).
areas difficult to reach – might take longer in France – (17410, 17580, 17590, 17630, 17670, 17740, 17880, 17940, 20000-20299, 22870, 29242, 29253, 29259, 56360, 56590, 56780, 85330, 85350).
** areas difficult to reach – might take longer in Sweden(10005, 13025, 13033, 13034, 13036, 13038, 13039, 13042, 13043, 13055, 13056, 43080–43089, 43095–43097, 62000–62999, 76019).
areas difficult to reach – might take longer in Italy – (04020, 04027, 07024, 07042, 09014, 25050, 30010, 30012, 30100, 30121-30126, 30131-30133, 30135, 30141, 57030-57039, 58010-58012, 58013, 58018, 71040, 80070-80079, 90010, 91017, 91023, 92010, 98050, 98052, 98055).
** areas difficult to reach – might take longer in Spain – (07000–07999, 38008).
**areas difficult to reach – might take longer in Portugal – (9000–9999).
Law, Taxes, Import Duties:
When ordering from https://asunhealth.com you’re responsible for assuring the product can be lawfully imported to the destination. The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the Poland may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; ASUN-EUROPE SP. Z O.O. has no control over these charges, nor can predict what they may be. Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Note:
Customs offices in some countries require the importer of record to provide a particular form of identification before releasing a shipment.
Refunds:
Refunds will not be provided to opened or tampered packages. Refunds or replacements will not be provided to purchases from third-party vendors. We do not accept returns for orders 30 days after postage.
Damages during transport, will be refunded or changed to a new one vitamin diffuser (device) , but requires following actions, which has to be done over 1 working day after delivery:
1. Need Primal package photo (the one where everything is packed)
2. Need secondary package photo (the one where vitamin vape device is packed)
If device is not working, please send it back to us, and we will replace or will make a refund with a new one if it does not work as it should. In package please always include original package, and payment receipt. Refund for transportation will be issued after our fault will be confirmed. Our Engineers will check device within 30 Days, after we have received it.